1. Scope and who we are

Moments is provided by OneDisplay AB, organisation number 559452-5858, Harmonigatan 10, 854 63 Sundsvall, Sweden ("OneDisplay", "we", "us"). Contact us at hello@onedisplay.se.

A "Venue" is the business or organisation that creates and operates a Moment. A "Guest" is a person who registers for, uploads to, or receives a result from a Moment. "Content" includes photos, logos, prompts, text, generated images and final layouts.

Venue customers enter into these Terms on behalf of their organisation and confirm that they have authority to do so. Guest Terms apply when a Guest accepts them before registration or upload. The service is intended for business customers and Guests who are at least 18 years old, unless a parent or legal guardian has approved participation.

2. Accounts and access

Venues must provide accurate account and billing information and keep access to their email account secure. Login links and sessions are personal and must not be shared with unauthorised people. The Venue is responsible for actions performed through its account and for promptly telling us about suspected unauthorised access.

3. The Moments service

Moments lets a Venue configure a photo experience, publish a QR code, receive Guest photos, optionally transform those photos using AI, moderate results, and display or download the finished images. Features may depend on the selected theme, package and third-party services.

A purchased duration counts while a Moment is active. Where pause is available, the unused duration remains available according to the package shown at checkout. Venues remain responsible for starting, pausing and ending their Moment and for choosing suitable moderation and retention settings.

4. Prices, credits and payment

• Prices, included images, duration and VAT treatment are shown before checkout.
• Payments are handled by our payment provider. A purchase is complete when payment is confirmed.
• Image credits are service units, have no cash value and cannot be transferred outside the Venue account.
• Unused account credits may be applied to other Moments belonging to the same Venue.
• If enabled, automatic top-up purchases use the saved payment method, threshold and spending limit selected by the Venue.
• Except where mandatory law says otherwise, consumed duration, completed generations and used credits are not refundable.

5. Photos, logos and other content

You keep ownership

OneDisplay does not claim ownership of Content supplied by a Venue or Guest. The person supplying Content keeps any rights they already have.

Permission to run the Moment

A Guest gives the Venue and OneDisplay a non-exclusive, worldwide, royalty-free licence to host, copy, crop, resize, transform, combine with the selected theme and branding, moderate, display on the Venue's event screens, make available to the Guest, and allow the Venue to download the Content. This licence is limited to operating, documenting and administering the relevant Moment and resolving service or legal issues. OneDisplay may sublicense these rights only to service providers needed to deliver the service.

The licence lasts while the Content is reasonably needed for the Moment and the retention periods described in the Privacy Policy. Backup copies and records required by law may remain for a limited additional period. Use of a Guest's image in unrelated advertising, future campaigns or public social-media promotion requires separate permission from that Guest.

Optional permission for marketing emails and promotional use of finished images is requested separately for each purpose and each Venue. Neither is required to participate, and each can be changed through the Guest's privacy choices.

Your promises about supplied content

Anyone uploading or supplying Content confirms that they created it or have the permissions needed to use it, and that they have permission from every clearly identifiable person in the image. Venue logos, prompts and campaign materials must not infringe another party's copyright, trade mark, privacy, publicity or other rights.

6. AI-generated and edited results

AI results are generated automatically for entertainment. They may be inaccurate, unexpected, offensive, low quality or unsuitable. A result is not a factual depiction of an event and must not be presented as authentic evidence about a person.

A generated result may coincidentally resemble an existing person, character, product, logo, trade dress or brand. Unless a Venue intentionally supplied approved brand material, such similarity does not mean that OneDisplay or the Venue is affiliated with, sponsored by, or endorsed by the person or rights holder. The service does not grant any right to use third-party names, brands, characters or other protected material. Venues must review outputs before commercial publication and obtain any permissions that publication requires.

We do not guarantee that generated Content is unique or capable of copyright protection. Similar prompts can produce similar results for different users.

7. Acceptable use

You must not use Moments to create, upload or distribute Content that:

• is unlawful, threatening, harassing, hateful, sexually exploitative or seriously invasive of privacy;
• sexualises a minor or uses a minor's image without appropriate guardian permission;
• impersonates, defames or deliberately deceives people, including deceptive political or commercial content;
• infringes intellectual-property, confidentiality, privacy or publicity rights;
• contains malware, attempts to bypass security or interferes with the service; or
• is used to train facial-recognition systems or identify people without a lawful basis.

We may block, remove or preserve Content when reasonably necessary for safety, legal compliance or enforcement of these Terms.

8. Venue responsibilities

The Venue decides why a Moment is run, who it is for, where results appear and whether moderation is required. The Venue must provide Guests with clear event information, identify itself, display links to these Terms and the Privacy Policy, handle Guest requests it receives, and use reasonable moderation for the audience and setting.

If the Venue uses Moments for employees, children, sensitive events, prize draws, marketing databases or another regulated purpose, it is responsible for assessing and documenting the additional legal basis, notices and permissions required. A separate data processing agreement may be required between the Venue and OneDisplay.

9. Availability, changes and third parties

We aim to provide a reliable service but do not promise uninterrupted availability or a particular generation time. Internet access, email, payment, object storage and AI generation depend on third-party services. We may make changes needed for security, legal compliance, provider changes or product improvement. We will avoid materially reducing an already-paid package without a reasonable remedy.

10. Warranties and liability

To the extent permitted by law, the service and AI results are provided without a guarantee that they will be error-free, unique, fit for a particular campaign or free of third-party rights. Each party remains responsible for losses caused by its own breach, negligence or unlawful conduct.

For a Venue customer, OneDisplay is not liable for indirect loss, loss of profit, lost opportunity or reputational damage. Our total liability relating to the service in any twelve-month period is limited to the fees paid by that Venue for Moments during the same period. These limits do not apply where liability cannot legally be limited, including for intentional misconduct, gross negligence, personal injury or mandatory statutory rights.

11. Suspension, deletion and ending use

A Venue may stop using the service at any time. We may suspend access where reasonably necessary to address non-payment, security risk, unlawful use or a material breach. Where practical, we will give notice and an opportunity to correct the problem. Ending use does not remove payment obligations or provisions that by nature must continue, including ownership, accrued licences, confidentiality, liability and dispute terms.

12. General terms

We may update these Terms prospectively. Material changes will be communicated through the service or by email and may require renewed acceptance. If one provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver.

Swedish law governs these Terms. Disputes with Venue customers will be decided by the competent courts of Sweden, with Sundsvall District Court as the first instance where legally permitted. Mandatory consumer rights and jurisdiction rules remain unaffected.

Questions or legal notices may be sent to hello@onedisplay.se.